Mobile App FAQ

Mobile App FAQ

1. How much data does the app use?
The Mediprocity app uses very little data and bandwidth on your mobile device. It is less than most of the apps on your phone. If you store a large volume of documents on the mobile app, those will use your phone’s storage, however. Delete old documents in your Mediprocity app to free up storage.

 

2. How can I get the mobile app?
The Mediprocity app is available at the App Store (for Apple devices) or Play Store (for Android devices). Note: Apple Users may be asked for their iTunes/Apple Store ID and password to download app. Please allow the Mediprocity app to send you push notifications if asked, to ensure that the app works properly. To log into the app, enter your Mediprocity credentials and select Sign In.

 

3. How do I enable notifications in the Mediprocity app?
On an iPhone, go to Settings / Notification Center. Once there, scroll to Mediprocity. Select Banners and turn on/slide so all tabs are green (Badge App Icon, Sounds, Show in Notification Center and Show on Locked Screen).

On an Android device, go to Settings / Apps & Notifications. Click on Mediprocity and on Notifications to set your preferences.

You may also enable "Do Not Disturb" which is in your Profile under Notifications.

 

4. How do I use my device’s camera with Mediprocity?
Please note: To ensure your images are HIPAA-secure, be sure not to take a photo using the device’s camera app. Use the Mediprocity app. Images of PHI/protected health information or photos taken/stored using the camera on your device (instead of Mediprocity) can be considered as violations of HIPAA compliance if they are stored on your mobile device. All images taken using Mediprocity are secure, even if your device is lost or stolen.

From within a message thread view, select the paperclip icon (to left of text box). Then click on the Take Photo button on the lower right-hand side of your screen. Do not use the camera on the device, use the camera tool in the Mediprocity app.

 

5. Why does it take so long to send an image using Mediprocity?
To ensure readability and image quality, all images taken using the Mediprocity secure camera feature are high-resolution images and can take a bit longer to send depending on your connectivity because of their size.

 

6. How log do I stay logged in to the app?
The app will log out a user who is inactive for more than 30 days. Active users stay logged in indefinitely.

 

7. What if my device is lost or stolen?
Any Mediprocity user is required to report the loss of any mobile device to their Mediprocity administrator within their organization IMMEDIATELY.

If you don’t have a Mediprocity administrator, please log onto Mediprocity.com, and change your password/key as soon as possible or contact the Mediprocity helpdesk and we can make the change for you by remote logout.

Please note: Any user that voluntarily hands their mobile to someone else for an extended period of time should log out of Mediprocity first.

 

8. Teaching the app to learn medical terminology
iPhone’s spellcheck functionality is device-specific. You can train your phone on the correct spelling of words by repeating each word 3 times.

 

9. My Android device is not giving me Mediprocity notifications.
Please double-check all the volume settings on your device. Recent versions of Android have separated sound, notification sound, application sounds, and vibration under separate controls, all of which affect the sound/feedback from the Mediprocity app. Go to Settings / Sound and adjust all volumes up or down to the right level. Volumes will be saved automatically.

 

10. How can I change the notification sound for the Mediprocity app on my Android device?
Go to Settings / Sound / Default notification sound. Choose a different default notification sound from the menu of 20+ sounds.

 

11. The Mediprocity app is simply not working on my Android device.
Please try logging out of Mediprocity, clearing the cache on your device (Settings / Apps & Notifications / Mediprocity / Storage & Cache / Clear Cache. Then, re-log in to the app.

 

13. I can’t view images on my Android device.
If you have an SD card, remove your SD card and then go to the “Gallery” icon on your phone. If you can see the photos the SD card is causing the problem and may need to be replaced. 

Alternatively, clear the cache on your camera app  (Settings / Apps & Notifications / Camera / Storage & Cache / Clear Cache.

14. All the information in my Mediprocity app reads [ENCRYPTED]
You have logged in with the wrong encryption key. You are using the app under limited access. Please log out of the app and log back in using your correct credentials, or reach out to the Mediprocity helpdesk so we can help you get back in.

 

15. My iPhone messages are all blank or a plain white screen
You need to update your iOS operating system to version 11.0.0 or newer.


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