1. How do I sign up for a
Mediprocity account?
Once we receive your account request, we will verify your information with your account administrator in your organization, or with the organization who invited you to join.
If you or your
organization is brand new to Mediprocity, we offer a 14-day free trial. More information about our subscription
prices is available online.
Please note that Mediprocity is offered free of charge for all prescribers (MD, DO, NP, PA).
2. How can I reset my password or encryption key?
3. How can I connect with other users?
1. Click on Connections at the top of the Mediprocity screen. All of your connections and connection requests will be listed on this page. You can also search for a user by clicking on the Search People, Search my Organizations, Search for Colleagues (at the bottom of the screen), or the Quick Connect links.
2. Other Mediprocity users will need to accept
your connection request before you can send them a message.
To accept a connection request:
1. Click on Connections at the top of the Mediprocity screen. Any connection requests sent to you will appear at the top of the Connections screen. Click on the sender’s name and select to accept or deny their request.
4. How do I print an
image?
5. How do I add or delete participants in a message thread?
1. To add a message participant from your browser:
From within a message thread, click on More Details at the top right of your
screen. Type a user's name that you want to add to the discussion on the line
just above the +Add to Discussion button. Once you’ve found the user, click the
+Add to Discussion button.
2. To add a message participant from the
Mediprocity app on your phone or tablet:
From within a message thread, click on the icon that looks like two people at
the top right of your screen. Then click on Add a Person on the right-hand side
of your screen to search for the user’s name. Once you find the user you’d like
to add, click on the + icon to the right of their name to add them to the
conversation thread.
Please note: Only the person who initiated the thread (the original author)
can remove participants.
1. To delete a message participant from your browser:
Select More Details, then click on the red button with the X on it by the
person you would like to remove from the discussion thread.
2. To delete a message participant from the
Mediprocity app on your phone or tablet:
From within a message
thread, click on the icon that looks like two people at the top right of your
screen. Click on the red button with an X on it to remove the user from the
discussion thread.
6. How do I delete messages?
7. How can I search for old
messages?
In your browser, click
on the three vertical dots at the top left of your screen. Select Search and
complete the search fields.
From the Mediprocity app, click the magnifying glass at the top of the screen when you are viewing the message thread names.
8. How often do I have to re-log in to Mediprocity?
The app will log an inactive user out after 30 days.
Please note: We recommend highly that you have a sleep protection on your computer to ask for a PIN or Password if you move away from your computer for a long period of time.
9. How can I send a
message to a non-Mediprocity user?
You can contact
non-Mediprocity users through our guest messaging functionality. Please reach
out to your administrator or Mediprocity for more information on how to enable
guest messaging.
10. Why did I receive an
invitation to join Mediprocity?
Either a colleague of
yours using Mediprocity, or your company’s Mediprocity administrator sent you
an invitation. Please follow the instructions to create your account and log
on.